From the New York Times bestselling author of The Power of Habit, a fascinating exploration of what makes conversations work, and how we can all learn to be Supercommunicators at work and in life.

Come inside a jury room as one juror leads a starkly divided room to consensus. Join a young CIA officer as he recruits a reluctant foreign agent. And sit with an accomplished surgeon as he tries, and fails, to convince yet another cancer patient to opt for the less risky course of treatment. In Supercommunicators, Charles Duhigg blends deep research and his trademark storytelling skills to show how we can all learn to identify and leverage the hidden layers that lurk beneath every conversation.

Communication is a superpower and the best communicators understand that whenever we speak, we're actually participating in one of three conversations: practical (What's this really about?), emotional (How do we feel?), and social (Who are we?). If you don't know what kind of conversation you're having, you're unlikely to connect.

Supercommunicators know the importance of recognizing—and then matching—each kind of conversation, and how to hear the complex emotions, subtle negotiations, and deeply held beliefs that color so much of what we say and how we listen. Our experiences, our values, our emotional lives—and how we see ourselves, and others—shape every discussion, from who will pick up the kids to how we want to be treated at work. In this book, you will learn why some people are able to make themselves heard, and to hear others, so clearly.

With his storytelling that takes us from the writers' room of The Big Bang Theory to the couches of leading marriage counselors, Duhigg shows readers how to recognize these three conversations—and teaches us the tips and skills we need to navigate them more successfully.

In the end, he delivers a simple but powerful lesson: With the right tools, we can connect with anyone.

The Anxious Achiever is a book with a mission: to normalize anxiety and leadership. As leadership expert and self-proclaimed anxious achiever Morra Aarons-Mele argues, anxiety is built into the very nature of leadership. It can—and should—be harnessed into a force for good. Inspired by the popular podcast of the same name, The Anxious Achiever is filled with personal stories, research-based insights into mental health, and lots of practical advice.

You'll learn how to:

• Figure out your own anxiety profile so that you can recognize and avoid common thought traps and triggers

• Confront bad habits and unhealthy coping mechanisms

• Resist perfectionism, manage social anxiety, and set boundaries to prevent burnout

• Deal with feedback, criticism, and impostor syndrome

• Model—and communicate—healthy behavior as a leader

Whether you're experiencing anxiety for the first time or have been battling it for years, The Anxious Achiever will help you turn your stress and worries into a source of strength for yourself, your career, and the people you lead.

Two things are certain with the shift in office structure: First, we will never go back to the way things were. Second, we all must learn to live in a virtual workplace. If we are managers, that means we also need to know how to communicate with, motivate, and coach virtual teams. In the words of Dale Carnegie, how do you win friends and influence people in a virtual office?

How to Win Friends and Manage Remotely shares real-life examples, scientifically proven ideas, and distillations of tried-and-true business tenets, including why expressing empathy is the most important factor in managing and working with others—all mapped to a new virtual-first office. This book is a handbook—a step-by-step guide to common interactions in the workplace using eight classic management examples: from digitizing your onboarding journey to helping new recruits and delivering useful feedback over video conference.

Combining academic research and personal experiences across various companies, roles, and countries, author McKenna Sweazey presents a roadmap to get us through the WFH (work from home) quagmire and help us all be more aware of others' perspectives in this brave new world.

As organizations shift to depend more on team-based structures, the pressure to develop high-performing teams is more critical than ever. In the modern work environment, teams are expected to embrace change, navigate complexity, and collaborate well under pressure—all while delivering exceptional results and forming productive relationships.

While it is crucial to have talented, bright people within a team, there is a dynamic that is even more essential to overall team effectiveness. This dynamic is Team Emotional Intelligence (Team EQ). Insights from the latest research on team emotional intelligence, combined with TalentSmartEQ's research trends from working with over 200 teams (with 2000+ team members), bring EQ know-how to the team level.

Team Emotional Intelligence 2.0 delivers practical strategies and showcases how an emotionally intelligent team is far more than the sum of its parts. This book focuses on the four key skill areas of Team EQ: Team Emotion Awareness, Team Emotion Management, Internal Team Relationships, and External Team Relationships. It delivers 53 strategies and a step-by-step process for increasing team EQ skills so team leaders and anyone who's a member of a team can achieve peak performance and reach their goals.

The authors begin with a life and death story of team failure that illustrates how emotions can drive team decisions and lead to disaster. They share a proven approach to helping teams understand Team EQ skills, build these skills into strengths, and use them to sustain positive momentum and achieve peak performance. Strategies for remote and hybrid teams working virtually offer targeted approaches to bonding, communicating, tough conversations, and decision making as modern workplaces transform.

With the increasing reliance on teams in organizations, the understanding and development of team EQ skills is more relevant and impactful than ever.

Can we change the minds of science deniers? Encounters with flat earthers, anti-vaxxers, coronavirus truthers, and others who defy reason are the focus of this work. In a world where many citizens reject scientific expertise in favor of ideology and conspiracy theories, Lee McIntyre's book, How to Talk to a Science Denier, offers a poignant exploration into the culture of science denialism.

McIntyre, drawing on his own experiences, such as attending a Flat Earth convention, along with academic research, seeks to understand the common themes of science denialism. These themes are evident in misinformation campaigns that have persisted over decades, ranging from tobacco companies denying the link between smoking and lung cancer to the current day anti-vaxxer movement.

In his quest to communicate the truth and values of science, McIntyre shares personal anecdotes, such as engaging discussions with coal miners and a scientist friend about genetically modified organisms. He presents tools and techniques for effective communication, emphasizing the importance of calm, respectful conversations and face-to-face engagement with science deniers.

Through this book, McIntyre not only shares insights into the psychology of denial but also provides a hopeful message: it is possible to make a difference by standing up against science denial, which can have life-or-death consequences.

On social media, we shape our personal narratives. At parties, we talk over one another. So do our politicians. We're not listening. And no one is listening to us. Despite living in a world where technology allows constant digital communication and opportunities to connect, it seems no one is really listening or even knows how. And it's making us lonelier, more isolated, and less tolerant than ever before.

A listener by trade, New York Times contributor Kate Murphy wanted to know how we got here. In this always illuminating and often humorous deep dive, Murphy explains why we're not listening, what it's doing to us, and how we can reverse the trend. She makes accessible the psychology, neuroscience, and sociology of listening while also introducing us to some of the best listeners out there (including a CIA agent, focus group moderator, bartender, radio producer, and top furniture salesman).

Equal parts cultural observation, scientific exploration, and rousing call to action that's full of practical advice, You're Not Listening is to listening what Susan Cain's Quiet was to introversion. It's time to stop talking and start listening.

Remote Work Revolution: Succeeding from Anywhere offers a blueprint for thriving in remote and hybrid organizations. Harvard Business School professor and virtual work expert Tsedal Neeley provides insights into the unique challenges that come with managing and working in a digital environment.

As the world rapidly transitions to remote work due to unprecedented events such as Covid-19, companies and employees alike are adapting to a new way of working. This book tackles the challenges of virtual work, such as feelings of isolation, maintaining productivity, and fostering trust without in-person interactions. It also addresses the benefits, including reduced commute times, lower operational costs, and access to a global talent pool.

Neeley's book is filled with evidence-based answers to the most pressing questions about remote work, actionable steps, and interactive tools designed to help leaders and team members create effective strategies for remote collaboration. By following Neeley’s advice, readers will learn how to break through routine norms and use remote work to their advantage.

Leading from Anywhere: The Essential Guide to Managing Remote Teams is the ultimate guide for leaders navigating the new terrain of remote work. In this meticulously researched and refreshingly practical book, top business thought leader David Burkus provides a field guide packed with everyday examples and illuminating insights.

Structured around the life cycle of working on a team, Burkus addresses the key inflection points and challenges remote managers face. From taking the team remote and adding new members, to communicating effectively and quickly, managing performance, and keeping the team engaged. This guide also provides strategies to help team members strike the right balance between work and life.

Leading from Anywhere equips leaders with the necessary skills to lead remote teams and thrive in this new era of remote work, making it an indispensable resource for managers everywhere.

Back to Human: How Great Leaders Create Connection in the Age of Isolation explains how a more socially connected workforce creates greater fulfillment, productivity, and engagement while preventing burnout and turnover. The next generation of leaders must create a workplace where teammates feel genuinely connected, engaged, and empowered -- without relying on technology.

Based on Dan Schawbel's exclusive research studies -- featuring the perspectives of over 2,000 managers and employees across different age groups -- Back to Human reveals why virtual communication, though vital and useful, actually contributes to a stronger sense of isolation at work than ever before.

How can we change this culture? Schawbel offers a self-assessment called the "Work Connectivity Index" that measures the strength of team relationships. He also shares exercises, examples, and activities that readers can work on individually or as a team, which will help them increase personal productivity, be more collaborative, and become more fulfilled at work.

Back to Human ultimately helps you decide when and how to use technology to build better connections in your work life. It is a call to action to leaders across the world to make the workplace a better experience for all of us.

When confronted with almost any demanding situation, the act of questioning can help guide us to smart decisions. By asking questions, we can analyze, learn, and move forward in the face of uncertainty. But "questionologist" Warren Berger says that the questions must be the right ones; the ones that cut to the heart of complexity or enable us to see an old problem in a fresh way.

In The Book of Beautiful Questions, Berger shares illuminating stories and compelling research on the power of inquiry. Drawn from the insights and expertise of psychologists, innovators, effective leaders, and some of the world's foremost creative thinkers, he presents the essential questions readers need to make the best choices when it truly counts, with a particular focus in four key areas: decision-making, creativity, leadership, and relationships.

The powerful questions in this book can help you:

• Identify opportunities in your career or industry

• Generate fresh ideas in business or in your own creative pursuits

• Check your biases so you can make better judgments and decisions

• Do a better job of communicating and connecting with the people around you

A powerful new parenting book that gives parents the exact words to solve any sticky parenting situation!

A toddler meltdown over the wrong pair of pants, siblings fighting in the back of the car, kids crying when you try to leave the house...

Parents have the best intentions to be patient and loving, but in the heat of the moment, they too often find themselves feeling helpless, desperate, and so frustrated that they resort to yelling, threatening, bribing, or caving. Now Say This solves the dilemma: how can you be empathic and effective at once?

Based on the popular 3-step "ALP" model the authors have taught thousands of parents in their clinical practice, and written in a friendly, balanced, and research-based tone, Now Say This addresses issues such as:

• Tantrums
• Engaging cooperation
• Sibling relationships
• Screentime
• Bedtime

Best of all, it answers the question, "Now, what do you actually say?" using scripts and body language from real life examples. Now Say This is a guide that transforms remarkable ideas into practical how-to's that busy parents can use right away.

ParentSpeak is a provocative guide to the hidden dangers of “parentspeak”—those seemingly innocent phrases parents use when speaking to their young children.

Imagine if every time you praise your child with “Good job!” you’re actually doing harm? Or that urging a child to say “Can you say thank you?” is exactly the wrong way to go about teaching manners?

Jennifer Lehr is a smart, funny, and fearless writer who takes everything you thought you knew about parenting and turns it on its ear.

Backing up her lively writing and arguments with research from psychologists, educators, and organizations like Alfie Kohn, Thomas Gordon, and R.I.E. (Resources for Infant Educarers), Ms. Lehr offers a conscious approach to parenting based on respect and love for the child as an individual.

What does it take to win success and influence? Some people think that in today's hyper-competitive world, it's the tough, take-no-prisoners type who comes out on top. But in reality, argues New York Times bestselling author Dave Kerpen, it's actually those with the best people skills who win the day. Those who build the right relationships. Those who truly understand and connect with their colleagues, their customers, their partners. Those who can teach, lead, and inspire.

In a world where we are constantly connected, and social media has become the primary way we communicate, the key to getting ahead is being the person others like, respect, and trust. Because no matter who you are or what profession you're in, success is contingent less on what you can do for yourself, but on what other people are willing to do for you.

Here, through 53 bite-sized, easy-to-execute, and often counterintuitive tips, you'll learn to master the 11 People Skills that will get you more of what you want at work, at home, and in life. For example, you'll learn:

• The single most important question you can ever ask to win attention in a meeting
• The one simple key to networking that nobody talks about
• How to remain top of mind for thousands of people, every day
• Why it usually pays to be the one to give the bad news
• How to blow off the right people
• And why, when in doubt, buy him a Bonsai

This book is often described as How to Win Friends and Influence People for today's world, showing how to charm and win over anyone to be more successful at work and outside of it.

The Culture Map: Breaking Through the Invisible Boundaries of Global Business is an insightful and practical guide by INSEAD professor Erin Meyer, aimed at helping you understand and navigate the complexities of cultural differences in both your work and personal life.

The book dives into the nuances of international business communication and cooperation, explaining why Americans often start with positive comments before delivering criticism, while French, Dutch, Israelis, and Germans are more direct. It explores how Latin Americans and Asians are influenced by hierarchical structures, and why Scandinavians might view the ideal boss as a peer rather than a superior.

Erin Meyer provides a field-tested model for decoding cultural differences that affect international business. Her book combines an analytical framework with practical, actionable advice to thrive in a global environment, making it an indispensable resource for professionals engaged in cross-cultural interactions.

What is the most important ingredient for an effective speech or presentation? Whether you are one who speaks only on rare occasions or you find yourself addressing an audience every day, this book will be an invaluable tool. Beneficial to the experienced pro as well as the new beginner, Secrets of Dynamic Communication is a practical and effective handbook for powerful presentations of all kinds. It takes the reader through the process of selecting and developing a theme, giving it focus, fleshing it out, and communicating well with the audience. The first half is devoted to preparation, the second to delivery.

Author Ken Davis is frequently hired by individuals and companies around the world to bring his humor and expertise to others in the speaking field, and he is now bringing those concepts to the wider community as well. No abstract theories here, only step-by-step help in preparing and delivering speeches that get results! You’ll soon develop the dynamic speaking skills associated with the very best in the field.

Rediscover the most famous relationship book ever published. Once upon a time, Martians and Venusians met, fell in love, and had happy relationships together because they respected and accepted their differences. Then they came to Earth and amnesia set in: they forgot they were from different planets.

Based on years of successful counseling of couples and individuals, Men Are from Mars, Women Are from Venus has helped millions of couples transform their relationships. Now viewed as a modern classic, this phenomenal book has helped men and women realize how different they can be in their communication styles, their emotional needs, and their modes of behavior—and offers the secrets of communicating without conflicts, allowing couples to give intimacy every chance to grow.

If you're a general manager or CFO, do you feel you're spending too much on IT or wishing you could get better returns from your IT investments? If so, it's time to examine what's behind this IT-as-cost mind-set.

In The Real Business of IT, Richard Hunter and George Westerman reveal that the cost mind-set stems from IT leaders' inability to communicate about the business value they create-so CIOs get stuck discussing budgets rather than their contributions to the organization.

The authors explain how IT leaders can combat this mind-set by first using information technology to generate three forms of value important to leaders throughout the organization:

• Value for money when your IT department operates efficiently and effectively
• An investment in business performance evidenced when IT helps divisions, units, and departments boost profitability
• Personal value of CIOs as leaders whose contributions to their enterprise go well beyond their area of specialization

The authors show how to communicate about these forms of value with non-IT leaders-so they understand how your firm is benefiting and see IT as the strategic powerhouse it truly is.

Why do some changes fail while others succeed? This is the central question that Jeffrey M. Hiatt addresses in ADKAR: A Model for Change in Business, Government, and Our Community. Hiatt explains the origin of the ADKAR model and explores what drives each building block of ADKAR: Awareness, Desire, Knowledge, Ability, and Reinforcement.

Learn how to build awareness, create desire, develop knowledge, foster ability, and reinforce changes in your organization. The ADKAR Model is changing how we think about managing the people side of change and provides a powerful foundation to help you succeed at change.

The ADKAR perspective can help you develop a "new lens" through which to observe and influence change, whether you are working for change in your public school system, a small city council, your department at work, or leading an enterprise-wide change initiative. View change in a new way, see the barrier points, understand the levers that can move your changes forward, and use ADKAR to help ensure your changes are a success.

Based on research with more than 2600 companies from 59 countries, ADKAR is a simple and holistic way to manage change.

How to Win Friends and Influence People is more than just a self-improvement book; it's a guide to creating meaningful and fruitful relationships. Dale Carnegie's timeless advice has carried countless individuals up the ladder of success in both business and personal realms.

Since its release in 1936, this book has sold more than 30 million copies and remains as relevant as ever. Carnegie's principles endure through changing times, helping readers achieve their maximum potential in today's complex and competitive world.

Learn the six ways to make people like you, the twelve ways to win people to your way of thinking, and the nine ways to change people without arousing resentment. This book is a treasure trove of wisdom for anyone looking to improve their social skills, enhance their leadership abilities, or simply get better at navigating the intricacies of human relationships.